Completing the Circle of Care
Call Us: (919) 658-4954

No Show Policy

Cancel/No Show Policy

  1. Patients/guarantors must notify Mt. Olive Family Medicine Center at 919-658-4954 within 24 hours of their scheduled appointment if they need to cancel an appointment.  This allows the clinic to schedule another patient in that time slot.
  2. Patients/guarantors who do not call within 24 hours of their scheduled appointment and/or fail to show up for a scheduled appointment will be considered a “no show”.
  3. Patients/guarantors with 3 or more “no show” appointments within a 12 month period will receive a certified letter in the mail, informing of their discharge from the clinic due to excessive “no shows”.
  4. Patients/guarantors will be charge $25.00 for each no show appointment.  You will receive a written notice when a “no show” has occurred.  This fee will be due prior to you being seen in our clinic by any provider.
  5. Patients/guarantors it is essential that you make sure your contact information, including telephone number and address, stay current with our office.  If you have had any change at all please confirm your information is correct on your medical record.

Late Policy

  1. Patients who arrive at the clinic more than 10 minutes after their scheduled appointment time will be considered late.
  2. Depending on the discretion of the provider, the volume of patients scheduled and the time of arrival, late appointments may be rescheduled for another date/time.  If seen the appointment time may have to be shortened.

Medical Disclaimer

The content of this website is provided for general informational purposes only and is not intended as, nor should it be considered a substitute for, professional medical advice. Do not use the information on this website for diagnosing or treating any medical or health condition. If you have or suspect you have a medical problem, promptly contact your professional healthcare provider.